At Gulf Stream Go, your satisfaction is our priority. We aim to make the return and refund process clear, fair, and hassle-free. Please review the policy below before submitting a request.
1. Return Eligibility
You have 14 days from the delivery date to request a return.
Returned items must be:
Unused and in original condition
Free from wear, damage, or signs of use
Items not meeting these requirements may be denied a refund or exchange.
Requests submitted after the 14-day window are not valid.
2. Refund Process
Once we receive your item, our team will inspect it.
You will receive an email confirming whether your refund has been approved or denied.
Approved refunds will be credited back to your original payment method within a few business days.
If denied, we will provide a clear explanation.
3. Delayed or Missing Refunds
If you haven’t received your refund:
Check your bank account.
Contact your credit card provider — processing times vary.
Reach out to your bank — some institutions take longer to release funds.
📩 If you still haven’t received your refund after these steps, email us at [email protected].
4. Exchanges (Defective or Damaged Items Only)
We only replace items that arrive defective or damaged.
To request an exchange:
Email [email protected] with your order details and photos.
We’ll provide step-by-step return instructions.
5. Return Shipping Costs
Please contact us before sending any item back.
Customers are responsible for all return shipping costs, which are non-refundable.
If your refund is approved, shipping costs may be deducted from the total refund amount.
6. Contact Us
For questions or assistance with returns, please reach out to:
📧 [email protected]
We’re here to help and ensure your experience with us remains positive.